Promises and more promises and more promises and . . .
And in the meanwhile I am waiting for 1 year, 6 months, 2 weeks and 1 day.
I do not trust this 'firm' for one bit. They promised a refund which should have happened between 15 and 21 July.
Am I surprised?
This 'firm' does not surprise me. Not anymore.
Look at these complaints. They all say the same. Do not buy anything from this 'firm'. Once they have your money they are satisfied, and the customer? Well I feel really stupid for not checking these complaints before I placed my order. A classic trap. And I fell in to it. I work really really hard for every Euro and they treated me really the wrong way.
So now I wonder if this complaint will be removed like a lot of other complaints on this website. Because this came from a very angry customer. Or will they call me? Will they finally pay me my money back like they promised me a month ago?
I don't think so.
So wannabe customer, be wise and do not throw away your money!
Finally, I díd get my money back. Something I honestly did not expect at all!
As a reaction on this complaint through trustpilot I did receive 2 phonecalls from a lady named Valery of customer services. This lady managed to turn this ordeal around. Today I checked my bank account and, to my big surprise there it was.
Finally someone took my complaint seriously. All my actions towards the Dutch department did not result in any action. Very annoying. So I am happy this turned out this way. I hope any customer with similar complaints will get the same treatment and result I got.
Trustpilot thank you for this opportunity and your strength in rating shops
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