Kay Barrett´s profile

Reviews (1)

Alton Garden Centre

Superb customer service

Recently purchased a Garden Patio Set, and it was delivered within 3 days, which was great. However, there was a problem with the parasol. When I called customer services they passed me through to the online sales team, and to be honest I was expecting the usual "couldn't care less" attitude we seem to have adopted in this country. But I couldn't have been more wrong. They said they'd look into the problem and call me back later that morning - which I doubted - but within 40 mins they had called back, and sorted the problem and told me a replacement was on its way. They couldn't have been more apologetic abut the fact I had a problem which need to be resolved, but the manner in which they sorted the problem (and the timescale) was brilliant. I will definitely be placing more orders with this company, and I have already recommended them to family and friends.

Kay Barrett´s profile

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Kay Barrett
United Kingdom