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Reviews (1)

MissesDressy

2 purchases: one good and bad experience

I purchased a dress from missesdressy and was satisfied with the product and the delivery. However I was very upset with missesdressy customer service regarding a previous purchase. I purchased a dress, but I was not in town when it was delivered. When I saw the dress, it was not what I expected, especially the fabric, that looked much better in the picture. I remembered that one of the differentials at this website was the possibility of returning in case you are not satisfied. However, I had not noted that it had to be done in a maximum 3 day interval after delivery (what I think it is an excessively short period). Ok,I understand that it is the company policy. But What made me very upset was the attendant on the phone. He was rude and insinuated that I was trying to cheat. He was ironic and I really did not like how he treated me as a customer. Because of this incident, I was concerned about shopping at their website again. However, I needed a dress, and could not find another anywhere, so I took the risk and ordered at their website again. Fortunately, this dress was exactly as pictured. Nevertheless, the 1st experience almost prevented me to shop at their website again.

Maggie Gallagher found this review useful

11 September 2012

Reply from missesdressy.com

We apologize for any discrepancies that came along with your purchase. We aim to deliver supreme customer service at MissesDressy. We're happy that you enjoyed your dress selection and we hope you shop with us again!

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O,T
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1981
Boston, United States

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