I don't know how your scoring matrix works, you would assume since you rate out of 5 and score out of ten the score is double your average rating? It is not; a 4 star review will undermine your overall score!
From a customer stand point 4 out of 5 is probably what you would award a company that say offered 3-5 day delivery and received the parcel on day 4 or 5. Awarding 5 stars for delivery on or before day 3 for example.
To a customer a score of 4 is them thinking giving a fair review for fair treatment.....wish we could get the same from Trustpilot.
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