I bought a GT MTB at Evans Cycles, and got it delivered in a timely manner. When I unpacked the bike it turned out that it had scratches on the frame and on seatpost. After assebling the bike, I found out that the front and read brakes each where attached to the wrong brake lever. Then when I wanted to fix this I found out the thread on one of the levers where damaged due to uncorrect assembly by the shop.
With all this things going wrong I contacted the customer service by mail (including photos), who first of all replied very slowly after my second attempt of contact. They wanted me to return the bike to the shop for repair.
I then replied to them that it would be a lot easier if they just shipped me a new break lever + cable and a new seatpost, without scratches, then I could fix it myself. I have re-send this mail a several times without any reply.
I have given up on them, and now fixed the problems by own expence. The scratches I just have to live with. :-(
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