John Harrison´s profile

Reviews (1)

Virginmedia

Reliable and fast broadband (consistently get 20 Meg download speed)

I am a broadband only cable customer; i.e. no phone line and no TV. I have to say that I've never had any problems with the internet speed and I watch full HD movies over the internet.

I also use my internet connection for telephone and it works flawlessly 24x7 (VOIP connected directly to the router using a SIP device) .

I also have 3 kids who love watching cartoons online, we all simultaneously use the internet with no drop in performance.

My only gripe is price and customer service. For broadband only its not cheap @ £18 per month. Was tempted to switch to talktalk, for the price but i need a reliable internet connection because i often work from home so didnt want to risk talktalk.

Also, on the odd occasion when there has been an 'area problem' getting them to refund hasnt been easy. Ironically the india staff seem more willing to refund than the UK staff (who said call back againn a day later to request a refund!)

So my ratings are
Internet Speed: 5/5
Internet Reliability: 4/5
Customer Service: 3/5
Price for broadban only: 2/5

John Harrison´s profile

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John Harrison
Reviewer
1966
United Kingdom

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