Tony Gregory´s profile

Reviews (2)

Chemist-4-u

No delivery of purchased item

Purchasd from them. They say they have sent out the item. I now have to wait 15 days to get my money back. What a waste of my time and money.

18 December 2012

Reply from Innox Trading Ltd

Hi, Tony.

I would like to apologize for the trouble you had with your order. However, the 15 days before you are entitled to a refund was based on the day your item was posted and not the 15 days after you created a ticket on our system. The Royal Mail, our most used courier, states on their website:

"If your item still hasn’t arrived after 15 days, it is classified as ‘lost’"

Unfortunately on some occasions and depending on where in the UK you live it can take longer for delivery. We do try to have your items dispatched ASAP for you, however once the item leaves our company we no longer have control over it. I can confirm that your item was dispatched on 5th of October which was 1 day after your order was placed.

If I can be of any assistance or you have any questions about any of our policies or practices, then please let me know.

Thanks

UK Sport Imports

Fantastic purchase would highly recommend

Bought the Powertech exercise bike for £119. It arrived within 2 days of purchase. The machine is superb for the price. Would highly recommend purchasing from this company.

Tony Gregory´s profile

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Tony Gregory
Reviewer
United States

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