Although I do not order form them as much as I did, having stopped customising my pcs, I have always found this company to be transparent and enjoyed the variety of ways to browse their website.
On one occasion I returned a DvD drive to them and it was incredibly smooth with the money returned as soon as the drive got back to them. They have a good order tracking system and genuine reviews.
I have ordered several items from Amzaon and have never been disappointed. Their website is clear and has good comparisons of different offers as well as customer reviews. I particularly like the online account facilities and order tracking. I have also used my address book to get goods delivered to my workplace and relatives's houses as well as home.
The goods almost always arrive before the estimated delivery date and I have never known them to be late.
I have both broadband and my phone with O2. Both products are very good value for money and they are a clear company to deal with. Th only reason I did not give them 5 was that I sometimes struggle to connect to websites on my phone during busy periods but my wife thinks this is not always a bad thing!! ON the few occasions I have contacted them, they have always been honest and responsive.
I ordered a canon 24-105 and a 90-300mm lens from this company last Tuesday, spending over £1000. Both items were listed as in stock and I noticed the "live stock" claim on the front page of their website. As the company uses Google checkout I thought they would be ok.
As they were in stock AND THE COMPANY CHARGED MY CREDIT CARD IMMEDIATELY I expected quick delivery but this turnred out not to be the case and was given a VERY vague reply to an enquiry with no delivery date promised.
I therefore decided to cancel the order and made it clear that i was not interested in further correspondence. Their response to this was to completely ignore my wishes. The first reply from them tried to tempt me with a free gift and when I again repeated my request to cancel the order, they said it had been shipped, even though my account with them clearly showed that this was not the case (it said 'packing').
So they lied on several fronts: they do not have the stock levels they say, they are not an Isle of Wight company, they lied about the status of my order.
I must say this is the worst experience I have ever had of an online purchase. I have re-ordered the same goods from Amazon and already have them so now I am having to spend precious time chasing my refund for a product that has not even been sent yet. I am not sure what the laws are in Hong Kong but this is surely illegal practise in any country.
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