Dear Mr Hanson,

Thank you for taking the time to review your order –I am sorry to hear that our service has not fully met your expectations on this occasion.

Please accept my apologies for the delay with your delivery; having checked our records it appears that our carrier had some difficulty locating the delivery address on the 27th.

Unfortunately, we were not made aware of any issues until the morning of the 28th hence the lack of contact.

I hope that this will not deter you from trying us in the future.

Kindest regards

Blackcircles.com