Just a word of warning...please don't use this company. I bought tickets nearly a year ago for a concert that was cancelled. I am still waiting for a refund. The only way VIAGOGO contacts me is via a review website. They are uncontactable have no customer service telephone number and the fax number customer services have given me is unobtainable. They say they are doing something - then all goes silent. I am wondering if any one else has had similar problems and if they have gone through the legal process to gain their money back? I am going to Citizens Advice to seek advice and will be ringing Trading Standards as well. I'd be happy to share my findings if anyone is interested.
I wouldn't give these people any stars....and have told all friends and family to avoid them like the plague. I had tickets for the cancelled Lynsey Buckingham concert in December and despite being emailed by them to be told I would get a refund I have only just received an email telling me its on its way (September). They are trying to refund to a cancelled credit card and although I have emailed them to inform them of this I have just got a standard cut and paste reply through...they obviously can't be bothered. And forget trying to ring them...you just get through to an automated line. I work in customer services and if my organistion treated its customers like this I would be ashamed.
Transaction ID is 1798221
Still no word from Customer Services.......not an email, not a letter, not a phone call....can you let me know what is happening ....its irritating
I've emailed you 2 contact numbers - I hope to hear from you today. Thank you
I have sent the relevant paperwork by email to you on Monday. Please can Rebecca from Customer Services get back to me regarding my refund... I know that this has been received as I asked for a email back from Outlook once it had gone through...so please don't tell me that you haven't got it. I originally sent a fax to the number customer services sent me but this line is no longer available....what a surprise! I would appreciate an email back or a telephone call to my work number today to tell me when you are going to give me my refund....FED UP CUSTOMER.
You can ring me on 01223 507417.
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