I like the concept and the website is relatively easy to use. Also, any size parcel is possible - no minimum or maximum order, which is handy. I also like the seasonal products (Christmas cards, Easter eggs...). They are also very careful about packaging - nothing has ever arrived squashed, broken, or spilled.
I did have a problem sorting out one order, which didn't go through properly due to an internet glitch. It got through in the end!
I also wish there were a wider array of goods on offer, in particular cheaper brands (of pickle or marmite equivalent, for example), and magazines (I often have problems getting specific magazines of which I only require one or two issues, their range is not very large and the ones I choose have often been discontinued).
But they are very friendly and always try to do their best to help.
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