Martin Grape´s profile

Reviews (2)

Nike

Fast delivery but slow returns

Ordered a GPS-clock, a pair of shoes and a heartrate monitor.
Everything was delivered promptly, but after a while the GPS-watch stopped working. I contacted support and got a replacement. This took quite some time though, so i will not give the highest rating.

INFURN.com

Total scam

Do not but stuff from this company!
Changed deliverytime several times without telling me.
Told me that they sent the items several times, but not true.
Tried to get a refund for several weeks, no response.
Doesn't deliver, do a serach on the web.

WARNING WARNING WARNING

woubit, David Hult, Nicola Fox Hamiltonand Stopinfurn.com found this review useful

14 November 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr. Grape,

I apologize for the delay on your order and that you furthermore, have experienced changing information in regards to the whereabouts and delivery of your BigBoys.

As I informed you in our phone conversation this evening, we experienced a general delay in receiving the new BigBoy XXL at our warehouse in Germany. As we could foresee this problem arising, we decided to send you the earlier beanbag model, the BigBoy Kingsize, which is a bit larger and more expensive. We hoped that you would consider this as an upgrade to your order. In the meantime, we were experiencing problems with the courier taking care of this delivery, which resulted in us having to call back all the Kingsize models.

The new BigBoy XXL has now been received at the warehouse and has furthermore been dispatched. The two beanbags will be arriving with you week beginning Nov 19th. Our logistics department have informed us that they are working to supply all orders with tracking numbers by Friday.

Lastly, I can assure you that INFURN is not a scam or fraudulent company. We do indeed deliver and do have many satisfied customers. Furthermore, I can inform you that the phone number from which my Swedish customer contacted you from yesterday, is not possible to call back, as our Support team do not take direct calls. Instead, customers are able to request a call back from our agents at a preferred time or alternatively, write us an email, which we shall respond to within 24 hours.

If your have further questions, please feel free to contact me via forums@infurn.com or call (0045) 69 91 26 40.


Kind Regards,

Emilie Nielsen
INFURN Support

Martin Grape´s profile

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Martin Grape
Reviewer
1969
Stockholm, Sweden

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