I bought a new fridge freezer from Currys in February 2013: LOGIK - LFC60W12
Having major problems with the fridge - very poor temperature control - and am very disappointed with the service I am receiving from Currys. Naively, maybe, I expected more from such a major UK company. Staff seem ill-informed and calls are always getting cut off / misdirected. No one will take responsibility for an issue.
The fridge temperature slowly rose to 14C and I lost about £100 goods. Currys says they will reimburse this cost if I write an itemised bill of all items lost.
But much more worryingly, as I did not know there was a problem, I had been giving my 2-year old twins milk and dairy products "on the turn". (This was the hottest period of the year). Also, my partner - who has health issues - has been ill with a stomach bug - coincidence??
I had to buy a cooler bag (£40) but Currys will not reimburse this cost. They also showed no comprehension or understanding about how important it is to have confidence in a fridge temperature - particularly for young children. Evidently, it is not their problem how I store my cold food while the fridge is not working.
I had to wait 5 days for an engineer who asked me to defrost the freezer (this is a Frost-free model) so I lost a lot of my stored allotment goods. Now I am still measuring wild swings in the fridge temperature. It is currently at -2C but if I increase the setting it rises to 10C.
I now have to wait another 5 days until an engineer comes out again to look at it.
I have no confidence in this fridge and all I want is my money back.
All in all a very disappointing service from Currys and no happy end as yet.
PS. Oh yes - would strongly recommend NOT to buy this fridge model!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.