I ordered the flowers to be sent to my son & his partner in celebration of the birth of my first grandchild , I ordered them Friday lunchtime and asked for them to be delivered Saturday morning as they had not come home from the hospital. My son arrived home about 7 pm Friday to find the flowers outside the front door of their flat, whilst I am amazed at the speed of the delivery I did not request same day delivery and was rather cross that a £40 arrangement was left unattended on the doorstep. The flowers could have quite easily been taken and my son would have never known. Luckily this did not happen so no harm done.
Everything I have bought from Pro Cook I have been absolutely delighted with, the quality, value for money the look, all really pleasing. Sadly my last order which was of a value of £175 was delivered by FedEx to the house next door to a workman. No card was left in the door to tell me what had happened to my goods.
My neighbor finally gave them to me and explained that the man working on her garden had signed and taken them in. Whilst I am happy I did get my goods I was'nt too happy they were given to a workman, who could have easily put them in his van never to be seen again. I contacted customer services explaining what had happened saying I did not think this should have happened when I had left instructions for them to be delivered into my porch that was left open for this purpose. I got really short changed by Stephanie, who basically said in her email that it was not Pro cooks responsibility and if I wanted to complain was given FeDEX telephone no. I replied that Pro cook were the ones who had contracted Fedex to carry their goods and therefore it was for them to review the practices. Stephanie failed to reply. I have kept her terse emails, and vowed as a result not to use Pro Cook again. Shame because I love the goods but feel the customer service was so poor, on principal I won't. All she need to do was apologise and assure me that It would be looked into.
It seems to me That Stephanie has completely missed the point. Yes the item was signed for, By a workman who I do not know.
The tracking also showed that the parcel was delivered to 24 Buckwood Avenue, which was untrue, it was delivered into the hands of a workman, who I have never met, to no 22 Buckwood Avenue. If I had checked the tracking I would have seen it was signed for by a person I did not know had never met . How would that have helped anyone.
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