I ordered groceries online from ASDA recently and I didn't receive my order at all despite the fact that they are 3 days late and I contacted their customer service few times regarding this issue and they didn't respond at al. Customer service in ASDA is a total DISGRACE.
I have ordered a couple of games from ShopTo.Net website and I must say that I'm really happy from the service they provide. Aside of having one of the lowest game prices in UK they also have an option for free RM first class delivery(unlike amazon) or DPD and TNT which deliver packets on the next business day. Basically I recommend this shop to anyone.
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