Hi Susan,
Thank you for taking the time to review our service. We are glad you thought our service was prompt and professional, however we are dissappointed you had a better experience with another company.
It is very important our customers are happy with our service and that is why we call our customers with their offer before sending their payment. I have listened to the call and unfortunately when the agent mentioned you had sent in some items with no value you did not request to have these items returned; the customer service agent would have been more than happy to return your no value items at no cost to you if you had asked her to do so. We do not automatically offer this as the majority of our customers ask us to dispose of these safely for them.
Thank you again for your feedback.
The Postgoldforcash Team