Got tickets to see Once the musical (which I recommend as the most romantic lovely show I ever seen, take your partner, really!). I booked top price Stalls and we certainly got what we wanted, 5 rows from the stage for less than the advertised box office price. No glitches, so very pleased there.
However I made the mistake of also trying a Top secret hotel deal. Whilst I can't fault the excellent price they got me for a well located 5* hotel, it absolutely did not suit what I wanted and was a total nightmare to cancel. Took 7 phone calls and I ended up doing a conference call with the hotel and lastminute.com to get a full refund. Maybe I was naive but unless you are prepared to have to accept any kind of hotel you are seriously risking getting something that whilst impressive may be totally inappropriate for what you want. I don't plan to use the Top secret hotel again. To be honest you can get these same deals direct from the hotel if you do a little research using other review sites, so I think this idea has probably lost its value now.
What I will say is that the helpdesk staff in India (at least I presume in India?) were diligent and always polite. I had to press very hard all the way and after a lot of complaining and messing about with “finding the phone call tapes” etc., they did eventually call me on my mobile to confirm refund. But it took 10 days to achieve when it should have taken 2 and almost ruined my plans for really special wedding anniversary treat.
Just pleased at how simple it was to use. I had no problem adding an extra wireless extended later on either. They responded promptly and knew what I needed.
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