I think when spending over £40 the delivery could be a bit quicker. I ordered a large item on the Monday and it didn't arrive till the Saturday, after being told by online chat that the company they use for delivery don't deliver on Saturdays, I was told it would be delivered till following Monday which was 1 week after originally placing the order. Weirdly enough it did arrive on the Saturday. 6 days for delivery... Mmm there is room for improvement.
Pet Supermarket is reasonable but if you are in need of something quickly (if you have run out) I suggest you upgrade their delivery option. Although delivery is free is it quite sluggish. I placed an order last Friday before 10am it is now Thursday and Item has not even been dispatched yet. Its still at processing stage. So almost 1 week later and I still don't have my cat food. Not impressed with their dispatch handling/time but as for products and prices its reasonable.
Ordered a watch on 2nd June from the hut for my daughters friends bday on 6th June. It's now 9th June and still no watch even though i got a dospatch email from the hut on Monday 3rd to say watch had been dispatched. I emailed them straight after ordering to say I needed this for the 6th June for a bday present. So they were quick to take my money even though I had been clear that I required this item to be in my possession by the 6th June. When 6th passed and still no delivery I email the hut to complain. i get a standard reply from them saying it takes 3-5days for delivery and I have to wait at least 14days to report watch missing (17th June). I think this is bad customer service! Can they not track their deliveries, and if not its certainly not my fault that they don't send their orders via a tracked service. So as I had no watch for this boys 8th bday I had to go out and buy an alternative gift as I could not go to his party without a present. Wonder if ill ever see this watch?
Great item, fast dispatch, Great company.
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