Ordered a watch on 2nd June from the hut for my daughters friends bday on 6th June. It's now 9th June and still no watch even though i got a dospatch email from the hut on Monday 3rd to say watch had been dispatched. I emailed them straight after ordering to say I needed this for the 6th June for a bday present. So they were quick to take my money even though I had been clear that I required this item to be in my possession by the 6th June. When 6th passed and still no delivery I email the hut to complain. i get a standard reply from them saying it takes 3-5days for delivery and I have to wait at least 14days to report watch missing (17th June). I think this is bad customer service! Can they not track their deliveries, and if not its certainly not my fault that they don't send their orders via a tracked service. So as I had no watch for this boys 8th bday I had to go out and buy an alternative gift as I could not go to his party without a present. Wonder if ill ever see this watch?
Great item, fast dispatch, Great company.
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