Pet Supermarket is reasonable but if you are in need of something quickly (if you have run out) I suggest you upgrade their delivery option. Although delivery is free is it quite sluggish. I placed an order last Friday before 10am it is now Thursday and Item has not even been dispatched yet. Its still at processing stage. So almost 1 week later and I still don't have my cat food. Not impressed with their dispatch handling/time but as for products and prices its reasonable.
Ordered a watch on 2nd June from the hut for my daughters friends bday on 6th June. It's now 9th June and still no watch even though i got a dospatch email from the hut on Monday 3rd to say watch had been dispatched. I emailed them straight after ordering to say I needed this for the 6th June for a bday present. So they were quick to take my money even though I had been clear that I required this item to be in my possession by the 6th June. When 6th passed and still no delivery I email the hut to complain. i get a standard reply from them saying it takes 3-5days for delivery and I have to wait at least 14days to report watch missing (17th June). I think this is bad customer service! Can they not track their deliveries, and if not its certainly not my fault that they don't send their orders via a tracked service. So as I had no watch for this boys 8th bday I had to go out and buy an alternative gift as I could not go to his party without a present. Wonder if ill ever see this watch?
Great item, fast dispatch, Great company.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.