Kate h ´s profile

Reviews (1)

Bride & Groom Direct

Item ok, postage/delivery service could be better

I was relatively happy with my item. I ordered a cake cutting knife for my wedding and thought the price was reasonable. When I got the knife, the box it came in was badly damaged and ripped and the knife very slightly loose. I would have sent it back but my wedding is Friday. The delivery service they use do not update their website and I waited in 2 days for it to be delivered

12 September 2012

Reply from BRIDE & GROOM™ Direct

Dear Kath,
Thank you for taking the time to review our website.
I am sorry that the packaging you received was damaged and that you had problems with the delivery. In order to help further I shall contact you today to take more information.

Kind regards,
Ellen Dobson
Customer Service Supervisor

Kate h ´s profile

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Kate h
United Kingdom