They claimed they sent the parts. Then 10 days later I tried to find out where they were. They said the parts had been sent to the couriers depot but they hadn't attempted delivery and they were waiting for them to be returned. They wouldn't refund me until the parts were back with them. Even though that was between them and their crummy courier. As a result I had to postpone my MOT and wait almost another week.
Don't bother calling customer service either, chimp and peanuts spring to mind...
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