Machine Mart Ltd

Bad customer service at Head Office

I had a question about a credit note. Head Office customer service had a take it or leave it attitude the result of which I asked them to remove me from their database as I would source any tools etc I required in the future from another source.

Gostinskie Haulage found this review useful

Clearsmoke

Tastes like old socks

I received an invite for a trial at £7.95 (I believe on Groupon).I received the trial pack and the trial tasted like smoking socks that had been worn for a month.I then had a further £59.95 debited to my card the following month. I queried the debit with the Company and was told that the terms of the trial were that the £59.95 would be debited to my card if I did not cancel the trial.I could not recollect this and asked for a copy of the groupon offer to be emailed to me which,after 5 days, I have not received.I feel thatnI have been duped into this payment. Other people considering the Trial will be aware of this Company's sharp practice.

Toolstop

excellent

Prompt and reliable service. Product as described.