David and thanks for your order´s profile
Reviews (2)
Tennisnuts
Excellent dispatch and Customer Service from Tennisnuts - poor delivery Parcelforce
I ordered a tennis bag for my son for Christmas with nextday delivery. Tennisnuts dispatched the same day and arranged nextday delivery. Unfortunately Parcelforce failed to deliver this. I rang Tennisnuts who refunded my delivery charge and chased Parcelforce for me two days running ringing me back with updates. They tried all they could to get the item delivered promptly. Unfortunately Parcelforce let them and I down but I did eventually get my delivery after 4 days - at least it was before Christmas.
I could not have received any better customer service from Tennisnuts - just suggest that over Christmas they avoid using Parcelforce in future.
Reply from Tennisnuts
David and thanks for your order´s profile
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Thank you for your review. We did our best with this order and I am glad you got your goods in time for christmas.
We continue to use Parcelforce bacause on the whole they have been fantastic in 2012, particularly over the christmas period. They still provide the best value/service offering in the business. This enables us to remain cometitive with our pricing.
rgds,
tennisnuts customer services