I purchased a Smashbox product described on the website as a size 21g but when it arrived it was 19g .I had purchased two of the same products previously from Salonskincare and both were a size 21g. Salonskincare blamed Smashbox for not informing them of the change in size of the product taking NO blame whatsoever for the incorrect advertisement on their own website .I asked for a refund of £3.16 to take account of the incorrect size received ( Very fair I thought) Customer Services referred to Clause 8.8 of their terms and conditions saying they can't always describe the product correctly on-line and take no responsibility if the description is wrong!! I was told I could have a refund if I sent the product back by recorded delivery - utterly ridiculous. I believe that this company are told not to put the customer first and make it hard to obtain a refund of any sort. I found this company to be most unhelpful giving irrelevant information and quoting utter waffle. You can't even speak to them on the phone as the phone number is only for orders!!!!
What a shame.
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