This company is a complete scam, the office address they are using to claim they have a UK office is infact my property. The police visited today with a warrant as they are ripping people off selling them container loads of paper at a fraction of the UK retail price however it never shows up and nor do your money.
I am only on my second month with Plus Net and I'm on my third fault. Trying to get someone to listen when reporting a fault is like pulling teeth. Always the same question have you changed the micro filter, router is your phone OK they then say they will run some tests and it could take up to 24 hours. On all 3 occasion after the 24 hours is up they send an email saying the support ticket has been closed as your internet is now connected. I have to go through the whole rigmarole again because its still not working.
2 Months 3 faults and about 9 days with no connection whatsoever yet they still wont send an engineer out. I waited on hold for 35 minutes only for the phone to cut off. When through their online trouble shooter about 20 stupid questions in is says sorry there was a problem please try later.
Well Plus.net I consider you to be in breach of our contract and will now be terminating my services, 12 month contract or not. Complete shambles and complete waste of time run by people who cannot think for themselves only readying auto prompt of their computer screens.
The worst thing you ever did was to sell out to BT.
This is a scam the website offers downloads and installs a tool bar, changes your home page and search providers then puts a popup saying the download you requested is no longer available.
I have a good anti virus so have tried on a couple of different files and all do exactly the same.
Don't waste your time and risk downloading something you cannot get rid of.
Very poor, Been waiting on a delivery for 2 weeks now tracking keeps saying tried to deliver. We're a business open 8 - 6 yet they claim they tried to deliver and left a card. We've never closed during the day and no card was left.
Business should stop using them as their carrier, my supplier has now lost my business simply because Yodel cannot do what they are paid to do.
Dimitar Petrov found this review useful
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