Mr Hubert´s profile

Reviews (8)

Watchdepot

Watch for christmas

I bought a Diesel watch from watchdepot for Xmas present. Price was competitive with other website, delivery was free. I placed the order on the 11/12 and it arrived by DPD on the 13/12 late afternoon. Packaging was decent, watch coming in its box, no mark or damage. First experience with watchdepot, excellent experience.

Simply Electronics Ltd.

Not reliable at all

Hi,

I attempted to purchase a Nikon D5000 @ £460 ish from SE on the 12/06.

Bank account has been debited up front. Unit was "in stock", delivery announced 2-3 days.

The week after (5 working days later), no camera and the order was still processing according to the website. I did some researches about SE and found out I was not the first in this situation. The day after, I cancelled my order and asked for refund.

After several polite emails explaining that refund takes 7-10 working days to "initiate", I received on the 02/07 an email showing refund had been initiated and I received my money back on the 06/07.

I have lost my time, missed important shooting time, and day after day, I thought I had lost my money. Frustration was very high and this experience has been the worse I had with online shopping. I don't recommend SE, they are not reliable, advertise stock they don't owe and use horrendous sales conditions (not representative of UK sales law).

My advice: please avoid.

Mr Hubert

Carol Monger found this review useful

Jjbsports

Very good online service

Hi,

I have placed an order for 4 items. All have been dispatched very quickly (website showing stock was up to date) and took 3 days to come. Very happy!

Thanks,
Mr Hubert

Argosclearance

Very good service

I purchased a Canon DSC for £50. I was very surprised with price, dispatch and delivery. Really good service. I recommend.

Thanks,
Mr Hubert

John Lewis

Good service

I purchased a lamp online. It was worth £185, and I was not too sure about buying online.

I have been delivery within a 7 days (not exactly the best, but average), the packaging was excellent and item in good order. I would recommend.

Thanks,
Mr Hubert

Argos

Almost perfect

I purchased a travel cot Red Kite

Item is very good, delivery 1 day longer than expected. Fairly happy with service.

Thanks,
Aurelien

Orange

Purchased online - problems with options

Hi,

I bought an HTC online with a 12 months contracts. I also added a 250 MB internet download. Total cost £38.

First month I have paid around £40, more expensive but ok, I sent some picture text.
Second month I had a £65 bill! I phoned up Orange to understand what was wrong, and they simply told I did not have the internet download in my contract. I explained that the option had been ticked online when purchased, but nothing to do, they told the only way was to pay the full amount, and the option would be actived the following month.

So I am giving a bad review because of very poor customer service.

Phone is great, network cover is acceptable, call charges are above the average.

I do not recommend orange online. If you wish to go ahead anyway, make sure to phone customer service after receiving the mobile and ensure you have all the options you have subscribed to.

Last thing, purchasing online without setting up a direct debit will cost you an additional £2.85 exc VAT a month. Maybe worth taking into consideration if you are benchmarking different providers.

Thanks,
Mr Hubert

Olorin found this review useful

Amazon

No Complain, great service

Orders on Amazon are quickly dispatched and usually received within 2-3 days. Never disapointed, very happy with their service. Recommended.

Mr Hubert

Mr Hubert´s profile

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Mr Hubert
Reviewer
Edinburgh, United Kingdom

About

Moved to Edinburgh in 2007, I am mechanical engineer and have a lot hobbies.

I believe buying online should offer better prices but also carry decent customer service and support. Bad experiences happen and I am pleased to leave my feedbacks on Trustpilot so people avoid any disapointment.

By sharing my experiences, I hope that all together, we will bring forward the best online shops.

Thanks,
Mr Hubert