Andrew Hamilton´s profile

Reviews (1)

Red Dog Music

Great help and advice in the shop but couriers very poor

Went into the shop for advice on a new amp and had half an hour of high quality advice and demonstration. Really helped me make up my mind. Phoned to order a few days later and slightly put out to be directed to the website to order. Dealing with people is preferable to machines where it is still possible. Amp arrived in good time a couple of days later but whatever courier Red Dog use should be sacked as they left an expensive valve amp in a cardboard box out in the pouring rain. No contact, nobody asked to sign, they didn't even think to contact a neighbour or put the package in the garage or a shed as every other courier does. Fortunately no damage but this is the height of irresponsibility and common amongst poor quality couriers. they just don't care. Red Dog are fine but they need to sort their deliveries.

07 September 2012

Reply from Red Dog Music

Hi Andrew,
Firstly, thanks for taking the time to write a review - it's really appreciated. To address your issues:
1. We have been forced to process higher value delivery orders on-line rather than over the phone due to a high amount of fraud on phone orders - on-line orders have extra security steps that make them safer for us (and the card holder). However, I realise that's a pain in the neck! As such we are looking into ways of securely processing phone transactions.
2. We have used several couriers over the years and have generally found Interlink to be the most reliable, but leaving a box out in the rain where it can get wet (or stolen) is clearly not acceptable behaviour - we have in the past informed them never to leave parcels anywhere other than with the consignee, so we will take this up with them.
Thanks again for your response, and hopefully the issues you brought up can be resolved ongoing for you and future customers.
Yours Sincerely,
Alex @ Red Dog Music

Andrew Hamilton´s profile

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Andrew Hamilton
Reviewer
United Kingdom

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