I was looking for a sofa bed online and wasn't all that keen on the colour and fabrics options of the ones in the lower end of the price category. Then I stumbled across a positive review of someone's flat pack sofa on a blog and decided to take a look.
The web site is really easy to use and you can use it to create the sofa you want, it's all modular and comes with various fabric, colour and finishes to choose from.
I was able to order a book of samples free of charge, and they arrived promptly. I still wasn't sure of the one I wanted, so I ordered a second sample, also free and also arrived promptly.
After making my choice I ordered the sofa bed and crossed my fingers that all would go well. In the end the item arrived on the day thay said it would, and all the pieces, including instructions were complete and in tact. It didn't take that long to assemble, although being a fairly puny woman, I had drafted in the help of a strong man to help me. I would definitely not have been able to build it on my own, and it was a two person job in the end. You have to be very, very careful when dealing with the spring mechanism of the sofa beds as you could lose a finger if you don't watch what you are doing.
After an hour or two everything was fixed together and I was very happy with the result.
Two years later I am still happy. The sofa is quite deep and comfy, although I did spend a little extra on the support underneath (think it's worth it). The covers are washable too, and so far they haven't faded. If I move house and get a larger living room I might be tempted to order some more parts and turn it into a corner settee.
Overall very pleased with the site and the product. Can't comment on returns or customer services as I had no need to contact them.
I hired a sander over the weekend from my local depot and was able to get a good rate and loads of practical advice. The product worked very well and in was in good order and the depot staff were very friendly and helpful and gave me a really competative rate.
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