Ian Davies´ profile

Reviews (2)

Petmeds.co.uk

Fast service just what you want.

Good value, fast and efficent.

Bravofly

Customer care! A contradiction in terms I think

Dear Sofia-Customer Care Officer Bravofly

I was pleased to get your initial response, but since then I've heard nothing. I have written to your Customer Complaints Department direct, but still have had no response. I expect they are the busiest department in your company if the other reviews are anything to go by. I feel sure you have had more than enough time to judge you have let another customer down. Please refund the £416 you owe me, I need the money to represent Help for Heroes, a worthy charity in the New York Marathon. Proof at least that one of us has morals.

Even an acknowledgment or update would be a start.

Furkan Tunalı found this review useful

07 September 2012

Reply from www.bravofly.com

Dear Ian,

Thank you for your review and I'm extremely sorry that to hear that your flight was subject to a schedule change and the inconvenience thus caused to your journey.

Please accept apologies for the fact that you have not yet received a reply to your email regarding the refund.

The email you received regarding the cancellation offered both a cash refund (processed as soon as the airline manages it) and a voucher refund, which is supplied straightaway.

I am checking the details of your refund as to whether the amount is correct and will get back to you as soon as possible.

Thank you in advance for your patience,

Sofia

Ian Davies´ profile

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Ian Davies
Reviewer
1961
United States

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