Jane´s profile

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Bad Customer Service and Terrible Sizing

Unfortunately I can't give this company no stars which is a shame because this must be the worst company out there. Ordered size 14 shorts because I am a size 14 - couldn't even get them past my knees so paid my own postage costs to return them for a size 18 (as I believed a size 16 wouldn't fit either) and although I could get these on, they were too tight to be decent. Sent these back, again at my own cost and now they are saying they haven't had them back in the warehouse so they are refusing to refund me. Their only reply to me is that it's the Post Office's fault - would have thought that refunding me such a small amount since I have given them proof of postage would be a good customer service exercise even if they supposedly haven't had them returned to the warehouse. Furthermore, if their sizes were correct, I wouldn't have been forced to send the shorts back twice in the first place!!!!!!!!!

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United Kingdom