Alex Creasy´s profile

Reviews (1)

www.toolbox.co.uk

Competitive price, but very unsatisfactory level of service.

Good price, however...first they tried to deliver the item on the wrong day; we experienced problems when trying to reschedule. The item arrived with a damaged part and a few bits missing. I reported this straight away on 16th July. To date (6th Sept) I have only received one of the missing items. They sent a replacement for the damaged part but this was in far worse condition than the original. I contact them regularly for an update but, after almost TWO MONTHS of waiting, I am still being told by their Customer Services Manager that the matter is in hand, however they "are experiencing a large volume of email enquiries". For info, this is with a £250 item.

Alex Creasy´s profile

profile image of Alex Creasy
Alex Creasy
Reviewer
Male, 1974
United Kingdom

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