I placed a rather expensive order with them a couple of weeks ago and thought everything was fine. The money left my account but I never received a dispatch email. Thought it was a little odd but wanted to wait and see what happened. I received an email a few days later explaining that there had been some security issues with my account. After a few emails back and forth the issue was resolved and after everything was cleared up my order was dispatched the next day and received the day after that. They even threw in some free strings for the trouble. Overall I am ecstatic with the communication and patience of the company as well as their clear and concise emails, most of which were from Stewart Bradley, who I would rate very highly. I would gladly recommend the company and use again.
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