When I first ordere goods from this company I wanted to get in touch with them but couldn't, I typed in their address and postal code and it came up with a completely different address. I emailed the company who had the same address as Discount Petcare, and was told they use their offices to collect their orders as they are an online business so do not have their own premises.
I rang my credit card company and spoke to the security department, they checked for me and said as far as they were concerned it was a legitimate company but if I had problems to get back to them and they would flag it just in case.
My products came, as you mentioned the invoice price was lower than the actual price paid, but I have found out that they do this so they do not incur high custom charges.
When I checked my worming tablets and drops, I rang the actual company who make these items and told them of my concerns about them being copies. They checked the batch numbers and expiry dates and another number on the boxes and confirmed they were the original item.
I was going to order some more items today but you have all now worried me.
I have been using this company for quite a while, but they really came into their own this week when I ordered the wrong dog food due to the packaging being changed. I was running out of my dogs food at home and due to my husband being very ill in hospital forgot to order Barneys food. My sons could not find any in the supermarket until I could place my bulk order, so in panic I clicked on the wrong item. I realised the day after and emailed them as urgent asking if they could change the food to the correct one but I was too late the wrong one had already been sent out.
A smashing young lady called LEXI rang me and told me to order the correct ones and when the wrong one comes to ring her and she would arrange to collect it. I ordered the correct food and it is coming today. The wrong food came yesterday and is now awaiting collection. What with the upset of hospital visiting I don't know whether I am on this earth or Fullers.
Anyhow, thanks to LEXI at Petshop Bowl my Barney will have a full tummy once again.
The problem started because Chappie decided to change their packaging and I got my knickers in a twist rushing the job so I could get to hospital.
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