I had never heard of ParcelHero until an EBAY buyer used the company to collect an item he had bought.
My first experience as a customer has been excellent - quick service, cost effective, and email confirmation once the recipient had signed for the item. The Web interface is very intuitive and simple (far better than the household names), including international pricing.
ParcelHero is now my first choice when I need a courier.
This was the first time that I have bought via Charlies Direct. The price of the particular item was the cheapest that I could find, the order placing process was quick, and the item arrived the next day.
The item (a BBQ) has a minor fault but Charlies Direct has been very proactive in trying to find a fix - liaising with the manufacturer and updating me as needs be. I am impressed with this after-sales service ethic.
From this initial experience I will be buying via Charlies Direct again.
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