Goods dispatched quickly, but when one unit was found to be faulty I was expected to disassemble and repack in order to get replacement. I clearly stated this to customer service receptionist, but replacement not left as unit not packaged and time off to receive wasted. If I had been told I must disassemble I wouldn't have been pleased, but I wouldn't have been as displeased as I was to waste a day and still not have goods.
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