Dan Grant´s profile

Reviews (2)

ao.com

Great service and very fast delivery

My washing machine broke down a couple of days before Xmas and I had a pile of washing to do. I ordered at 3pm on a Sunday a next day delivery and it was delivered at 7am the next day. Great service and very clear ordering process. Was kept up to date with multiple emails about my delivery. Thanks!

Postgoldforcash.com

Only send your gold if you know the current market prices!!!!

I sent an 18ct ring which weighed 9.3gm. I already had a rough idea of what it was worth but was called by postgoldforcash after they received it, and they offered me a grand total of £37!!! That worked out at about £4 per gram (18ct)!! Considering £20+/gm 18ct is the norm at the moment I almost fell off of my chair!

The operators excuse for this offer was that they had "overheads" that other companies didn't. They must have some serious overheads to offer a fifth of the market value!

After some time and two further offers the operator then up'd my offer to £200 (saying they could sell it to their sister company for that price). What a load of old tosh! The whole thing was a blatant attempt at trying to buy my gold at a ridiculous price in the hope that I had no idea of it's value.

I accepted the £200 offer as I was happy with that price, but i still think there is massive dishonesty with their initial offers, and the operators are probably on massive commission to get sellers to accept lower offers. I suggest in future that the first offer made to customers should be what the gold is worth, and not a price at which you think you might be able to rob it off of someone for.

The postal pack and other parts of the service are good and the money was transferred to my bank 3 days after they received the ring.

10 September 2012

Reply from postgoldforcash.com

Hi Dan,
Thank you for taking the time to review our service.
We are sorry you were dissappointed with your first offer. It is important to us that customers are happy with the offer we make, which is why we (unlike our competitors) contact them to discuss their offer before sending out a payment. This gives the customer a chance to reject our offer and have their items returned, which we do at our cost. We do allow our agents a certain amount of flexibility so they can negotiate with customers to try and meet their expectations as much as possible and within reason.
The final offer made to you of £200, as you mentioned, was based on prices from our sister internet based company MonsterPriceForGold. They do not have the same overheads or cost structure as PostGoldForCash, which spends millions of pounds each year on marketing and raising awareness of our service to customers. It was agreed that your items could be transferred to the price structure used by MonsterPriceForGold as we wanted to try to gain you as a customer and also avoid the additional cost to us of returning your items via Royal Mail's Special Delivery.
Thank you again for your review.
The Postgoldforcash Team

Dan Grant´s profile

profile image of Dan Grant
Dan Grant
Reviewer
1977
London, United Kingdom

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