Just for the record this is the 1st time ive actually been disgruntled enough to write a negative review about a company online. THIS COMPANY IS A JOKE AVOID AT ALL COSTS
Im pretty sure these days words like 'guaranteed' and 'customer service' have absolutely no meaning. I have wasted a days holiday and been sat in all day waiting for a parcel that hasn't arrived.
I paid for 'guaranteed' delivery between 7am - 12pm for a suit to be delivered in time for a wedding I have to attend tomorrow. Thanks to DX 'secure' delivery I can no longer attend the wedding. I have rang them several times and after being put on hold for 30 mins each time I get told that they can't contact the driver and that they would contact me as soon as they know the drivers location. Wait an hour... no contact 3 MORE TIMES I HAVE HAD TO RING, each time put on hold for 30mins to be told the same story.
The worst thing is this company is being used as ASDA's primary courier company. If I was in management at ASDA I would not associate myself with this shambles of a company as they will end up ruining ASDA directs reputation. They have no vehicle tracking, the online tracking service provides no useful information but sure are quick to take your money.
For the record I had some flowers sent to my ill daughter at exactly the same time. I have had email confirmations and text message confirmations all the way through the whole process finishing with a text message letting me know they have been delivered. FROM A FLORISTS! A florists putting a national so call courier service to shame.
Well done DX, not only have you have ruined my weekend but I will never be shopping at ASDA again either
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