Malcolm Pitts´ profile

Reviews (1)

Pixmania

Good price, fairly quick despatch, but let down by Yodel

Ordered a Nikon D7000 body on a Tuesday evening. Received tracking number the following day, although the tracking system doesn't update that well. By Friday 4 pm the package had not arrived. Cycled into town. Arrived back just before 5 pm to find a box sitting on the floor next to my front door, in full view of anyone passing, and it was just starting to rain. No card through the letterbox - nothing! If I'd been 10 minutes later, the box would have been saturated. Used saynoto0870.com to find the direct number for Yodel local depot and complained to the manager. Complained also direct to Pixmania who asked me to check the package contents and offered exchange if anything was damaged. Pixmania need to find a different carrier in both France and UK.

10 September 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I apologise for the way in which your NIKON D7000 was delivered, and glad to hear that you have contacted the customer care agents and Yodel management.
I would be happy also to forward your feedback directly to our transport department. I invite you to contact me on rachel@pixmania.com with your order details so that I may contact transport directly with your order number and also to ensure that your parcel is not in any way damaged.
Kind regards
Rachel
Pixmania Mediator

Malcolm Pitts´ profile

profile image of Malcolm Pitts
Malcolm Pitts
Reviewer
1947
United Kingdom

About