Worldstores

Would love to review but items still not arrived!

...despite waiting at the delivery address all day. Items did not arrive the next day either. Assured by Worldstore that items were sent to the delivery company (NightFreight) , but NightFreight say they have not received them from Worldstore. An impass?

Now I have been sent a mail asking for a review. I could not resist! I had ordered two more matresses as was pleased with quality and service on a previous matress order.
Now very disappointed as the delivery slot (8.00am - 6.00pm) is inconveniently wide (I see the Co-op offer 2 hour slots) , communication is very difficult with long waits on a charge number (why do they need our contact details!)
and a lack of understanding that when people need to take time off work keeping to dates matters a lot

08 September 2012

Reply from www.worldstores.co.uk

Dear Lucy Bigham

Thank you for your feedback.

I would like to apologise for they delay in your order.

I will arrange for one of our customer service representatives to contact you, so we can resolve your query as soon as possible.

Kind Regards
Jazz