Prepaymania

Extraordinarily outstanding service!!!

I purchased a big button Foneranger mobile phone from this company in July 2012 through Amazon and received it within a couple of days.
From the outset I had problems charging the phone, it didn't seem to be holding the charge for very long and would switch off suddenly - even when connected to the charger the phone would not switch back on immediately and it took a long time to charge enough for any service.

YES THIS IS A POSITIVE REVIEW......
After struggling and putting it down to my lack of ability I contacted Prepaymania via their website where they have the facility to 'chat' to someone on their sales team. I explained my problem and was immediately offered a new battery by return of post to see if this would resolve the problem, if it didn't I was to get back in touch with them. My battery arrived the next day and I am glad to say that my phone is in better health than it has ever been!
I cannot recommend this company enough for their kindness, understanding and prompt action.

James Brook found this review useful