Joe Thomas´ profile

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I have never dealt with a more horrible company in my life. First they ship me the wrong college sweatshirt for my sons graduation. Then they promise to have my right one here within 2 days. Now I have to get on a plane and go to his graduation without a gift for him. Then they tell me and my eight month pregnant wife (who is very upset) that they can not put a suoervisor on the phone. Yet they told her that the supervisors were currently asissting other customers. So after sitting on hold they come back and say we can put in a request for a supervisr to call back within 24 hours and that the proper channels must be followed. Ok, but what about the proper channels for a business transaction? They have our money but we don't have what we ordered. So now we are being forced to get on a plane and go to our son's graduation with no gift. They have no clue what good customer service is and i am very upset with the fact that my wife is so upset. NEVER EVER USE THIS COMPANY!!!!

Joe Thomas´ profile

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Joe Thomas
Charleston, United States