The car was fine - all dented and dinged but then it was Italy we hired the car in !! - but it was the incorrect billing and the subsequent customer service we had problems with. It took 2 months to get them to send me the correct bill and that involved numerous e-mails and being hung up on when I called and asked to speak to a supervisor. Painfully slow customer service - their automated reply system took 6 days to even acknowledge I had sent them an e-mail ! - and their is no complaint procedure. Try typing 'complaint' or anything remotely similar into the Hertz website and you will find nothing. It seems like they don't want people to complain. Unfortunately, they aren't perfect...in fact they are nowhere near. They need to improve their act hugely before they will get my business again.
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