Sam´s profile
Reviews (1)
Glasses Direct
A bit hit and miss in all regards
I can't make my mind up about Glasses Direct. Firstly, they exaggerate their savings against high-street opticians (I can price up two pairs from Specsavers to the same standards as GD, and Asda Opticians are half the price), but I can live with that as there's a reasonable choice of frames.
I've ordered from GD twice now, and returned both orders. I have to admit that each time they've been super at accepting these returns and refunding according - including the first time when they were well past the returns period. But I can't help feeling that if I'd been to a high-street store I wouldn't have needed to return them, and I'd be sat here now wearing my brand new glasses instead of a pair that's three years old.
Having made extensive use of the HomeTrial (finding the right pair can take a long time...), it's surprising that I should be disappointed on receiving each order. Despite ordering the 'platinum' lens option, I've found GD's lenses to be of the poorest quality I've seen, fitted into the frames at jaunty angles and with ugly white edges. If this is going to be the finished product, why not put these lousy lenses into the HomeTrial so I know not to bother?
On one occasion I ordered a rimless pair and the lenses were fitted such that it even distorted the shape of the glasses and I couldn't see straight.
Granted, they did offer to fix all these problems. Apparently the white edges can be polished, but (unlike every high-street opticians), they don't do this (why not?!). I almost accepted their offer with my most recent order - because I do like the frames - but it's such a drawn-out process and no doubt there'd still be another quality issue the next time they arrive (like the pair that arrived a bit loose).
Maybe I'll give them another shot and they might get it right one of these days. If they can get a pair to me, unbent with quality polished lenses fitted correctly, on the first attempt.... then maybe I'll add a few more stars.
Reply from Glasses Direct
Sam´s profile
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We're very sorry for the trouble we've caused you by sending out poor quality glasses. Under the circumstances, we're lucky you awarded us 3 stars.
We're confident your next purchase will be perfect and would like to offer you 50% off your next purchase.
If you'd like to take advantage of this, please call us to place your order so we can apply the correct amount.
Kind regards
Team GD