Excellent Web site and superb service from initial on line ordering to ongoing support. Fast, reliable delivery of products. Tasty food packs, and you lose weight quickly and healthily without hunger pangs, boring meetings or ghastly public weigh ins! Can thoroughly recommend.
I ordered eflorist flowers for my mother in laws 90th birthday on Mon 3rd Sept for courier delivery in Banff Scotland on Thurs 6th Sept.THEY DID NOT ARRIVE UNTIL SAT 7th SEPT AT 7pm in the local postman's red van!
When the flowers failed to arrive on Sept 6th I spoke to a charming and very helpful customer service agent at eflorist who agreed to a partial refund and pointed out the terms and conditions of my order:
Wait for it: Delivery dates to the highlands of Scotland cannot be guaranteed! Despite the fact that Banff is in mainland Britain and lies equal distance between Inverness and Aberdeen, 2 of Scotlands largest cities! And yes, they do have a daily mail and parcel service there!
At NO STAGE OF ORDERING were any Scottish anomalies highlighted, or warning that my delivery could be 48 HOURS after the requested date.
My question? I gave eFlorist 3 days notice to deliver. If the order could be delayed by 48 hours WHY was it not despatched earlier to allow for this known and expected delay.
If you use this service please read ALL the terms and conditions before placing an order!!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.