William Hind´s profile

Reviews (3)


No Brainer

I really don't understand why anyone would pay High Steet prices for glasses, when the same quality and better selection can be had here on-line at a fraction of the cost.

I have now had 6-7 pairs over the last five years and been compleely satisfied, only one problem and that was quickly and courteously resolved.by customer service.

Start with a simple cheapie pair of readers if you want to prove it to yourself.


Reception desk

I had a booked slot for collection of a toilet and seat because the plumber was coming next day.

I waited 5 minutes while two reception guys typed on their keyboards or answered the phone. I then waited another 15-20 minutes for my simple items to be brought to me.

The inspection was good and the guy was very helpful getting the items into my car.

The plumber postponed his visit.

Charlies Direct

Delivery disaster averted.

CityLink failed to deliver twice, blamed me for not being in, when I was and claimed to have left a card each time, when they did not and could not describe my house/door. Then told me I had to go to their depot to collect.

Charlies customer support were fantastic, CityLink support was a disaster. Charlies took on board the problem and resolved it pretty quickly. I hope Charlies uses another courier in future on this experience I wouldn't touch CityLink with a bargepole, but will go back to Charlies.

William Hind´s profile

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William Hind
United Kingdom