purchased on a 7-12 working day delivery date.
told that desk would be delivered today 21 working days after order. waited in. did it turn up? No.
have just called and spoke to a perfectly nice customer server advisor that advised me that I will receive the delivery some time this week.
the courier will call an hour before delivery. how nice of them!!!
what a chew on I have had with this company.
placed order on 17th June.
after several failed attempts at delivery I evetually got a part order.
after being told by furniture point customer services that the full order was being being delivered.
many emails and telephone calls later and to cut a very long story short I decided to write a review highlighting my bad experience so far with this company.
today I called the company to request a delivery date for the remainder of the part order, was told that by the customer rep that they would look into it and get back to me within the hour - 3.5 hours later I ring and am told that the person that I need to speak to has conveniently left the office and that they will call me back....do I believe this?..?.?? No I dont.
it should be easy. buy stuff. pay. deliver it.
stay clear of this company as it is seriously not worth the hassle and headache of saving a few quid. absolutely awful customer service.
i will keep this review open as i approach the 4th month without completion of order with Furniture Point.
***update 11 September
called customer services on 10th September and was told that they would get back to me within the hour with details of delivery date for outstanding order.....no call after 3 hours so called again.
was told customer representative not at his desk but he msg would be passed on.....as expected no call no comms.
sent an email to request money back...awaiting response.
***update 16 September
Still no response from company so still none the wiser?
****update 23 September
Still no response from company. Over 3 months I have waited for order to be completed.
****update 8 October 2012
Finally gave up with this lot and thankfully paid using a credit card....Have contacted my credit card company and they have started proceedings to claim outstanding monies.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.