Kenneth Berry´s profile
Reviews (2)
Caboodle
Christmas card
I ordered 21 packets of light blue card. When the order arrived 1 packet was blue and 20 packets were green. I rang customer service and was given an apology and told that incorrect card would be collected and replacement delivered. The following day the driver arrived to collect green card and left another 20 packets of green card. I rang again and was told that it was probably incorrect items on the shelves so she had asked for a full stock check to be done. She rang later in the day to say that it was as she said and that in fact there were only 13 packets of blue which would be sent off that day with the remainder to follow the following week. The following day 20 packets of liliac card arrived. I rang again and was given an apology and told that they would look into the problem. She rang back later in the day to say that in fact they have no stock of blue. She would ring me back to say when the new stock would arrive. She rang on the following Monday to say that my order would be delivered the following day. Tueday arrived and went, then Wednesday with no delivery. I rang again to be told that there had been a problem with deliver of new stock and that replacement would not now arrive until 14th November. I pointed out that my patience was now running out. I suggested that perhaps someone in the company was totally incompetent and asked what had happened to the 13 packets which were there when the stock check had been done. She was unable to give any explanation for this. I said that I was now desperate for the card. She said that they had plenty of stock of pale blue in another brand and would send that instead. I agreed to this. This time my order was delivered as promised followed by an email invoice for an additional charge for the alternative brand. I rang back and suggested that I would be ignoring the invoice and perhaps she would be able to deal with it. I was not offered any compensation for all my trouble. While I am very happy with the blue card I feel very disappointed that the delivery process was such a sequence of basic errors which the customer service department seemed unable to get to grips with even when they told me on 2 occasions that the issue had been escalated to a higher level.
Reply from www.caboodle.co.uk
First4magnets
First4magnets leads the field in magnets and service.
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Kenneth Berry´s profile
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Firstly please accept my sincere apologies regarding any inconvenience that this may have caused you.
As we take our customer service very seriously, I will be performing a full audit against the order you placed and will fully investigate how this situation arose.
In order for me to do this, would it be possible for you to provide me with your order reference number and I will investigate immediately.
Kind Regards,
Sally