wayne smith´s profile

Reviews (2)

Walls and Floors

Really easy purchase

We are a bathroom & kitchen installation company, so customers pick tiles from a variety of sources, first time we have used "walls & floors".
1/ easy website to navigate and order from,
2/ fast delivery, palletised well, could have been slightly more packaging on pallet as two top tiles broken in one box, but used for edge cuts anyway!
Non really, just a minor thing, no email between confirmation email and delivery time confirmation email, maybe good to know that all items in stock etc, as I said only minor and maybe just me, having been let down too many times in the past.

All in all, good transaction, will use company again.
Wayne smith renovations.

Tyre Shopper

Do not buy from Tyre Shopper!!!!

I ordered 2 x Goodyear Wrangler 265/65/17's online with Tyre shopper. I called them before I placed the order to ensure that they could get stock, knowing they are in short supply. I was told yes as long as a fitting date comes up on their system, definately available. Order placed, call from them next day, we cant get them, we will refund your money (will take up to 7 days!) just checked my bank account, not only am i out of pocket for 7 days for £307, I have just discovered that they changed me twice, many calls later, i am finally getting £614 back, IN 7 DAYS. Grrrr, called the nice man at Arnold clark, no probs, £4 more per tyre, in stock same day and getting fitted tomorrow, much better service.

11 September 2012

Reply from Tyre Shopper

Dear Mr Wayne Smith,

Our sincerest apology for the inconvenience that has been caused.
It is not advisable to let a potential customer know that tyres are in stock for certainty upon a phone call only to let the customer down.
The system should definitely not have charged you twice for the tyres.
This will be passed onto a customer services manager to investigate further.

Kind regards
National Online Team

wayne smith´s profile

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wayne smith
United Kingdom