W G Borland´s profile
Reviews (2)
Gardensite
No problems at all
The items were exactly as described - very well wrapped / protected, one more so than the other. Given that they were both Konstmide Xmas decorations I wondered if one had actually been previously opened.
Nonetheless - the were promptly shipped and worked perfectly. Each came with a spare lamp.
One great feature on the website would be for each such lamp to carry a link to the spare bulbs to be used with that kind of decoration. Such an easy / foolproof link might encourage buyers to purchase spares for a decoration that will be used for many years.
[Had an EXCELLENT reply to this - in essence, the makers were changing bulbs so often - you have to know year of manufacture of your product - so linking is an impossible task.]
Reply from GardenSite
Mankind
Goods OK - just don't expect prompt delivery
Ordering no problem - and then an e-mail about one day after that, that the goods were being shipped.
However - it then took more than a week for the goods to arrive after that e-mail.
I buy quite a lot of goods online, and two - three days in transit maybe, but never more than a week. Personally, I suspect that this early notice of the goods being shipped allows them to deduct the money from your bank.
Unless there is some great improvement in shipping performance, I will be buying elsewhere in future.
W G Borland´s profile
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Thank you for taking the tiume to review GardenSite so thoroughly. If you don't mind I will try and answer your 2 questions.
We do open a lot of the boxes we send out and indeed we also test some of the products. We also open some boxes to add packaging, especially around glass bulbs.
We used to link from every product to the relating spare bulb many years ago, and, as you suggested, it was very useful and successful. However, manufacturers started to change the bulbs, from one year to another, so a particular fibre optic tree would have a different spare bulb depending on the year of manufacture. And then they might change back, or change again a year or two later. If you buy a new product plus a spare bulb we can accomodate that (spare bulb to suit is what we term it) but if you simply want to buy the bulb for a product you purchased several years ago it gets a lot more complicated. We therefore adopted the strategy that we would simply line up all the spare bulbs we sell and ask you to check against the old bulb or on the back of the box. This way you get the right bulb first time.
I hope that has not been too long winded! Thank you again for your comments, very much appreciated.
Happy New Year.
Robert Hall / GardenSite