I ode red an item and specified the laser engraving. I was SO sure I entered the correct name, but on closing - saw the summary of order, and the engraved name was that of a previous order.
I immediately contacted them and asked for confirmation of the order - and if indeed wrong - make a correction.
They did answer quite prompt;y - but the only way to make a correction was to cancel the order completely, and re-enter.
Not a MAJOR issue, but inconvenient and "clunky"
The items were exactly as described - very well wrapped / protected, one more so than the other. Given that they were both Konstmide Xmas decorations I wondered if one had actually been previously opened.
Nonetheless - the were promptly shipped and worked perfectly. Each came with a spare lamp.
One great feature on the website would be for each such lamp to carry a link to the spare bulbs to be used with that kind of decoration. Such an easy / foolproof link might encourage buyers to purchase spares for a decoration that will be used for many years.
[Had an EXCELLENT reply to this - in essence, the makers were changing bulbs so often - you have to know year of manufacture of your product - so linking is an impossible task.]
Ordering no problem - and then an e-mail about one day after that, that the goods were being shipped.
However - it then took more than a week for the goods to arrive after that e-mail.
I buy quite a lot of goods online, and two - three days in transit maybe, but never more than a week. Personally, I suspect that this early notice of the goods being shipped allows them to deduct the money from your bank.
Unless there is some great improvement in shipping performance, I will be buying elsewhere in future.
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