Clare Smith´s profile

Reviews (2)


Claim items delivered when in fact they are not!

This company are not to be trusted. I waited in all day for a very valuable item to be delivered then checked the tracking number that stated it had been delivered and signed for when in fact nothing has arrived and I have checked with neighbours and nothing! DPD just washed their hands and said I have to contact seller to initiate an investigation. Would not give me a depot number for me to check. I am left now worried that either the driver has stolen it or has just given it to some stranger. THIS IS APPALLING AND I WOULD NEVER USE OR RECOMMEND THEM AGAIN.

Death Dealer found this review useful

25 October 2013

Reply from DPD UK

Hi Clare,

Sorry to hear about this. Please be assured that I have logged your details with our customer services team, and they will contact you as soon as possible with a view to resolving this issue.

You can email if you need any additional assistance.

Kind regards,


Barker and Stonehouse


Ordered two items online, with a 72 hours delivery date. After two weeks no delivery. Had to chase up for days before a new order was issued. Apparently despite taking the money out of my account there was no order! Not impressed from someone like Barker and Stonehouse.

Clare Smith´s profile

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Clare Smith
Female, 1967
United Kingdom