Viacheslav Shaliapin´s profile

Reviews (1)

Onhotels.com

Not actual information, prepay for nothing and NO FEEDBACK

I've booked the room in one of hotels of Frankfurt (Germany) from St.Petersburg (Russia). In 5 minutes I've received email with "Sorry, we can't confirm your booking". But I just checked that the money from my credit card is blocked - and anyway I have to wait for unblocking (at least).
That guys suggest another hotel with similar price but too far from the train station (the place I wanted to stay more closer). And I've sent reply with question about other hotels more closer to train station - AND NO MORE FEEDBACK. I've sent an email 2 times and didn't receive any reply. In similar case russians say 'speaking with you is like to speak with the wall'.

12 September 2012

Reply from Onhotels.com

Hi Viacheslav. Sorry to read your experience with us wasn’t satisfactory. We apologise for any inconvenience that we might have caused you.
I’ve had a close look at your reservation and our records show the following:
- You made a booking for the Minerva Hotel in Frankfurt the 10 September at 19:00. We were not able to confirm the booking with the hotel at that moment (that’s why your booking went pending) but we informed you that we’d try to confirm it asap.
- At 20:14 on the same date (1 hour and 15 minutes after your booking attempt) we sent you an email informing you that we were not able to get extra allocation from the Minerva Hotel, giving you an alternative hotel with the same category/price.
- You replied to our mail the 11 September at 14:06 saying that you didn't want to book the hotel with our company and that you were waiting for us to unblock the money on your credit card.
- From that moment we cancelled your request and unblocked the money from your card immediately.
We haven’t received any other communication from your since then (apart from the message you left in our Facebook Page yesterday afternoon and that we replied early this morning).
We consider we have reacted to your issue promptly. We are very sorry we couldn’t confirm your booking for the Minerva Hotel. Should you have any other enquiry, please don’t hesitate to contact us.

Viacheslav Shaliapin´s profile

profile image of Viacheslav  Shaliapin
Viacheslav Shaliapin
Reviewer
Male, 1981
Saint Petersburg, Russia

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